Welcome to Norfolk Electronic Library Online PC Booking Service.
We have public computer terminals available for booking in all of our libraries. This website allows you to book those computers but you need to be a registered Library member to book and you will need to use the PIN number you were provided with to allow secure access.
If you are not a library member already, you can join online here.
If you have forgotten your PIN, you can reset your PIN here.
The standard session length is 120 minutes. We also have some quick use PCs in some libraries with shorter session lengths. These are non-bookable and available on a first come, first served basis.
Computer usage is subject to Norfolk County Council's Terms and Conditions View Terms and Conditions. If you have no special requirements about which PC you use, you can book the next available PC in any library via this website.
A system to allow self-service customer access, called Open Libraries, has been installed at most of our libraries. At some times during the week, there will be no staff present in the libraries. During these periods you will only be able to enter the library by scanning your borrower card, if you are 16 years or older.
We reserve the right to change, amend or cancel your booking
Please note that if you are more than 10 minutes late logging on, your booking will automatically be cancelled and the PC will become available for use by other customers.
If you encounter any problems please telephone the Customer Service Centre Number on 0344 800 8020 Monday - Friday 9.00am to 5.00pm, or email information@norfolk.gov.uk
Help: How to use this site
Different areas of the site are accessed using the menu at the top left of the screen.
Different areas of the site are accessed using the menu at the top left of the screen.
Logging In
You must have a valid User ID and PIN Number to login to this site.
You get three attempts to login, and then your User ID is blocked for 20 minutes.
Enter your details and choose the site where you want to use a computer.
If you are on a slow connection (for example home dial up) you can speed up the site by choosing zero from 'Show PCs'.
Click on the 'Logout' button at any time to finish using the website, particularly if you are using the website on a public machine.
If you leave the screen idle for 20 minutes then you will be redirected to the login screen.
Making a booking
Fill in the first section 'Enter Your Details' with the desired booking requirements.
You may enter a Telephone Number to allow staff to call you if problems arise.
Enter an E-mail address if you want to receive a confirmation email of your booking details.
You can choose from available sites and days.
You may only make bookings a maximum of 14 days in advance.
If you change the day or the site then the page will reload. Please be patient, this may take a few seconds at busy times.
You can choose the Start time and a PC for your session from the drop down lists, or simply click on an available slot in the bookings grid below.
Free slots are shown like this;when the site is closed, or the time passed, then like this:;if the PC is booked or in use then like so:;shows the users current booking:; and this shows if the booking is in session currently.
To increase the PCs shown in the grid, choose a number from 'Show PCs' dropdown and it will automatically update the grid.
Or you can page through the available PCs using the 'next' and 'back' links on the left hand side of the grid.
Then you must choose how long you want the session to last. Bookings are limited to 15 minute blocks.
Click on the button to confirm your booking.
Before you make or edit a booking you must reenter your PIN
Special Requirements
You can show only machines with special facilities, such as a scanner, or certain software.
Choose all the options you require, as you make changes the booking grid will automatically update.
View Existing Bookings
You can cancel bookings: Cancel, or edit them: Edit